Dont count on turbotenant if the tenant disputes what they paid! My tenant paid via turbotenant on the 1st of the month, it got deposited into my bank on the 6th of the month, then the tenant disputed it with turbotenant towards the end of the month, and on the last day of the month- I kid you not- Turbotenant CLAWED BACK the rent from my bank account, and sent it back to the tenant. All I got was this message from Turbotenant (copy-pasted verbatim below). Turbotenant is fine for non-problem tenants, but I’m still to figure out whats a convenient but fool-proof method to collect rent payment. Turbotenant also has zero customer support to explain if a bank transaction pull fails, what was the reason, so that it can be resolved by the correct party. Same with zillow. Its 2024, and it doesnt sound like any of these platforms are safe intermediaries.
Email from Turbotenant:
“This is Christina with TurboTenant Customer Support. I’m reaching out because one of your tenants, Julie Trinder, recently filed a dispute regarding the charge of $2,795 that they paid to you through our platform. Because of this dispute, we will be reversing the payment that you received on 9/6/24. You should see that reversal reflected on your bank statement within the next 1-3 business days.
To provide you with some additional context, this dispute was made by the renter through their banking institution and as a third party, we have no control over this and cannot prevent a renter from filing a dispute. This is allowed per the renter’s banking institution and there is no rental platform that has the capability to avoid this situation.
The charge in your TurboTenant account has been marked as “Unpaid” and the tenant can log in to their TurboTenant account and reattempt the payment. It is highly encouraged to reach out to your tenant regarding this dispute in order to gain additional insight as to their reasoning for filing the dispute and to ensure that the funds are paid in a timely manner.
Please let me know if you have any questions.
Thank you,
“
I would follow the terms of the lease. I would charge the late fees and demand payment. I use turbo tenant and I do not allow partial payments. I would also send him a written notice reminding of the due date and letting him know payment will be due along with late charges to prevent further actions.
I have a tenant that does the same what I did was setup the automatic late charge as per my lease agreement and set it where they can’t make partial payments or payments without addressing the full balance. Mine always pay it before the grace period but I’d say don’t even listen to excuses follow your lease after grace period set the autolate charge through turbo tenant, if they don’t pay by then follow your eviction process.
