Frequently Asked Questions
Have questions about TurboTenant? Here are answers to the most frequently asked questions we encounter. If you still don’t find what you are looking for, click the banner in the bottom right-hand corner of the screen, and someone on our Colorado-based support team will get back to you as soon as we can.
General Questions
What is TurboTenant?
TurboTenant is an easy and free software platform for landlords and property managers to manage their rental properties. You can use TurboTenant to market your rental units, receive online rental applications, screen tenants, accept rent payments, and track expenses and maintenance requests.
Is TurboTenant a property listing website? Can I search all available rentals on TurboTenant?
TurboTenant does not provide a general property or listing search on our website. If you are looking for a place to rent, all of our available properties for rent can be found on various third-party listing sites such as Rent.com or Apartments.com. If you are interested in a specific TurboTenant property and a landlord has directed you to us, you can visit our listing search page.
Why should I use TurboTenant?
Well, that’s easy! TurboTenant helps with the entire rental process, starting when you have a vacancy. We provide free tools to market your rental property, allow you to receive online rental applications, easily screen tenants, and get their credit report and criminal background (backed by TransUnion – a major credit bureau) and more – all at no cost to the landlord or property manager. You get amazing enterprise-grade features for free. We also pride ourselves on providing free resources to help you become the best landlord you can be, from helping you spot fake pay stubs to improving your communication with tenants. A better question is: What landlord wouldn’t want to use TurboTenant?
Can I still use TurboTenant if I only have a couple of units?
Of course! Most of our users have between 1 – 50 units. Whether you manage one property or hundreds, TurboTenant streamlines the entire rental process, and it’s free.
How do I sign up for TurboTenant?
Sign up for your free landlord account on our sign-up page, then you can immediately start using TurboTenant’s convenient features.
Where can I find the TurboTenant Help Center?
Click here for our Help Center and Knowledge Base. You can read our online user guide, request and vote on new features, and submit a support ticket, all easily online.
How do I contact TurboTenant?
Is TurboTenant safe?
Here at TurboTenant, we are dedicated to protecting both our landlords and tenants from any potential rental housing scams. When it comes to online marketing, rent payments, and rental applications, a few measures we take to ensure your safety include:
Where is TurboTenant based?
The TurboTenant headquarters resides in sunny Old Town Fort Collins, Colorado. Fun fact: We are on the same street Main Street Disneyland was modeled after. We also have some team members who work remotely, most in Colorado.
Interested in learning more? Check out our customers’ experiences via our testimonials!
Pricing Questions
Is it just a free trial? Does it cost anything to sign up or cancel?
This is one of our top most frequently asked questions. TurboTenant’s main suite of features is free, including rental marketing to dozens of sites, pre-screening questionnaires, online rental applications, tenant screening (covered by the tenant), lead management, and rent collection. Additional features like state-specific leases are optional and incur a small fee. For more details, see our pricing here.
How does TurboTenant make money? Is there some sort of catch?
A frequently asked question we hear a lot: ‘Is there some sort of catch?’ There’s no catch! TurboTenant makes money by collecting and keeping the screening fee. Most landlords don’t make any money off of screening fees (renters have to pay for the credit and criminal reports), but since we buy them in bulk, at a cheaper rate than the average landlord, we can make a little bit off each report.
When does the tenant pay the screening fee?
Renters pay when they apply to the property – this allows you to receive all their information without having to coordinate payment at a later time. There is no additional fee to see their screening report, and there is no fee to send the invitations or communicate with prospective renters.
Questions About Marketing Your Rental Property
How does TurboTenant help me find a tenant?
We send your listing out to dozens of the top rental listing websites so you get calls right away. We also create a professional website and flyers for you to show off your rental properties. You and your renters will also love the simplicity of our online application.
How long after I market my property online can I find it on the rental listing sites?
Since we partner with dozens of websites, the time your listing will show up varies from a couple of hours to a couple of days.
What rental listing sites does TurboTenant post my property to?
You can find our complete list of rental marketing sites here.
Rental Application Questions
What does the rental application look like?
You can find details on our rental application here.
Can I customize the rental application?
TurboTenant allows you to customize your rental application by adding up to four additional questions. You can add your questions in the Settings section of your account, and they will appear on the third page of the application in the Additional Questions section.
Mobile App Questions
Does TurboTenant have a mobile app?
Yes! We launched the mobile app in November 2022. You can find the app in the App Store and on the Google Play Store.
What can I do in the TurboTenant mobile app?
Currently, you can market your property, manage leads, pre-screen renters, invite a renter to apply, and request screening reports.
Access our full site to manage the rest of the rental process like customizing a lease agreement, collecting rent, and managing maintenance requests. On our full site, you can also manage tenants and expenses, and access 32 essential forms so you’ll always know how to handle things by the book.
We are working on bringing you more from the full website experience into the mobile app. Stay tuned!
I’m having issues with my app. What can I do?
- Make sure you’re on the latest OS for your phone. We support a number of iPhone and Android devices and recent OS versions. Here’s how you can check:
- Make sure you’re on the latest version of the mobile app. You can check by going to the Apple App Store or Google Play. If you want to make sure your mobile app automatically updates, follow the instructions linked below:
- Clear your cache. To do this, follow the instructions below:
Still having issues? Reach out to our support team at [email protected].
Join the 700,000+ independent landlords who rely on TurboTenant to create welcoming rental experiences.
No tricks or trials to worry about. So what’s the harm? Try it today!
