Privacy Policy

This Privacy Policy describes how TurboTenant, Inc. (“TurboTenant”) collects, uses and discloses information and what choices you have with respect to that information. It also describes how we protect the security of information.  “Personal Information” as used in this Privacy Policy refers to information that personally identifies you, such as your name, mailing address, telephone number, email address and Internet Protocol (IP) address. If you have any questions or comments regarding this Privacy Policy, please contact us at [email protected].  

Applicability of this Privacy Policy

This Privacy Policy applies to www.turbotenant.com (the “Website”), the interactive services on the Website, including inputs for collecting information on vacancy marketing, rental applications, and tenant screening and rent payments (collectively, the “Services”), and any other interactions (i.e., customer service inquiries or social media) you may have with TurboTenant.  If you do not agree with any of the terms of this Privacy Policy, do not access the Website or use the Services.

Changes to Our Privacy Policy

We may make changes to the Privacy Policy from time to time. We will notify you of any material changes by sending you an email, posting a notice on the home page of the Website, or posting a notice in your account. If you receive notification of a change in our Privacy Policy, you should review the new policy carefully to ensure you understand our practices and procedures.

Information We Collect and Receive

TurboTenant may collect information about you when you access or interact with the Website, sign up to use the Services, or otherwise transmit information to us.  We may also obtain information about you from our business partners and affiliates, or from publicly available information. The information TurboTenant collects includes:

When you create an account with TurboTenant, you supply us with Personal Information such as name, mailing address, email address, phone number and company name.  We also collect information necessary to use the Services and in the forms you fill out including:

• Username, password, and other login information.
• Your current address and contact information.
• Rental history and other relevant information you provide to us such as income, pets, smoking status, etc.
• Identification information such as drivers license, pay stubs, and other documents you provide.
• Information associated with a property listing or landlord account.
• Credit information and social security number when you direct us to obtain your credit report.
• Information available from publicly available records.
• Payment history and communications with landlords or tenants made through our Services.
• Usage information automatically collected when you access our Website or Services.
• Any other information you provide us.

You may also provide information to be published or “posted” on public areas of the Website in connection with an application for or subscription to the Services, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on the Website and transmitted to others at your own risk. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Do Not Track Signals.  The Website does not respond to Do Not Track (DNT) signals.  Third party applications and plugins, such as social media integration, may treat DNT signals differently.

No Information From Children Under Age 13. TurboTenant’s Website is not directed to people under the age of 18 and, therefore, we do not knowingly collect Personal Information from children under the age of 18. If we learn that we have collected Personal Information from someone under the age of 18, we will promptly delete that information. If you believe we have collected Personal Information from someone under age 18, please email us at [email protected]. 

How We Collect and Use Information

Personal Information. We use Personal Information to provide the Services including vacancy marketing, rental applications, tenant screening, and rent payments and maintaining, evaluating and improving the Website.  We also use it to communicate with you, fulfill requests for information, deliver services, and provide user support. 

Cookies. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that website to recognize your browser.  Cookies may store unique identifiers, user preferences, and other information. When you visit our Website we send one or more “cookies” to your computer or other device.  You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Website features or services may not function properly without cookies. We use cookies to improve the quality of the Website and Services, including to store user preferences, to track user trends, and to provide relevant advertising to you.

TurboTenant may collect your email address via cookies and pixels on the Website through the use of trusted third party partners. These partners may combine your email information with other information they have access to such as mailing address so that TurboTenant may serve relevant marketing offers to you via direct mail. If you do not want TurboTenant to collect information about you, please contact [email protected] to opt out or you can manage your notifications within your account.”

Google Analytics.   TurboTenant uses Google Analytics to help analyze how users use the Website. Google Analytics uses cookies to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the Website and compile statistical reports on Website activity for TurboTenant. For more information regarding how Google Analytics protects your data, please visit Google’s website at https://support.google.com/analytics/answer/6004245?hl=en.

Additional Analytics Services: The Website also uses the following analytics services in addition to Google Analytics: Hubspot Analytics, Mixpanel, Meta Pixel, Facebook Connect, and Segment.

[To opt out of sharing with third party analytics and advertising networks, please submit an opt-out request as described in the Additional Privacy Rights; Opt-Outs; Appeals section of this Privacy Policy below.]

How We Share and Disclose Information

Disclosure to Unaffiliated Third Parties. In addition to disclosures made to tenants, landlords, credit bureaus and similar companies in connection with providing the Services, we may disclose your Personal Information to: (i) respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, to prevent harm to a person or as required or permitted by law, including, without limitation, to comply with a subpoena or court order, (ii) to third parties to market their products or services to you if you have consented to/not opted out of these disclosures, (iii) to contractors, service providers and other third parties we use to support our business.

Disclosure of Non-Personal Information. We may disclose your aggregated or de-identified online information or usage data to any party including potential business partners, advertisers, investors, users, and other third parties.

Disclosure to Corporate Affiliates and Successors. TurboTenant may disclose Personal Information to its parent company, subsidiaries or other corporate affiliates, if any.  If TurboTenant engages in a merger, acquisition, reorganization, sale of some or all of its assets, or similar transaction, or takes steps in contemplation of such transactions (e.g., due diligence), Personal Information may be shared with or transferred to a new or prospective owner, subject to standard confidentiality agreements.  

Disclosure With Your Consent. In addition to the sharing described elsewhere in this Privacy Policy, we may share Personal Information with companies, organizations or individuals outside of TurboTenant if we obtain your consent to do so.

Data Storage and Retention

Your Personal Information may be stored by TurboTenant on its company servers, on its employees’ computers, or on the servers of cloud-based data storage providers. TurboTenant retains Personal Information for the duration of a user’s business relationship with the company, for the purposes indicated in this Privacy Policy, or for such other period as may be permitted or required by law, which may be indefinitely. 

Data Security

TurboTenant takes the privacy of your information seriously.  We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of Personal Information. However, since the Internet is not a 100% secure environment, we cannot guarantee the security of any information you transmit to us.  Further, it is your responsibility to protect the security of your account and login information. Please note that content you store or transmit through the Website, or e-mails and other communications you send to us, are not encrypted. You should not assume that your content will be kept private, and we strongly advise you not to communicate any confidential information through these means.

Making Changes To Your Personal Information

If you have questions about your Personal Information or want to make a request to update it, you can email us at [email protected].  You can also update or change your personal information by logging into your account and making changes within your account.  You can opt-out of receiving marketing or promotional e-mails from TurboTenant by going to the account management section of the Website, or by using the opt-out or unsubscribe feature contained in the marketing or promotional e-mails or through this link: https://www.turbotenant.com/ccpa-consumer-request/  

Additional Privacy Rights; Delete Requests, Opt-Outs; Appeals

Residents of California, Colorado, Connecticut, Utah and Virginia, and certain other states have additional privacy rights prescribed by law. Users regardless of the country of origin, may submit any privacy rights requests, including to opt-out of targeted advertising or other sharing of personal information as provided by applicable state law, delete requests or for a portable copy of your personal information, through any of the following methods:

• Navigate to our “Don’t Sell my Personal Info” link on our site https://www.turbotenant.com/ccpa-consumer-request/ and fill out the form for your request; or
• While using the app, navigate to Settings, My Account, Privacy & Sharing to access the “Don’t Sell my Personal Info” link at the bottom of the page. You can also delete your account here.
• Email us at [email protected].

We may need to verify your identity before processing your request and instructions on how to submit your Account ID are contained in the consumer request form referenced above. You may submit a request when logged-in to your account to assist the verification process, or we may need to verify your request by other means. In certain circumstances, as allowed by state law, we may decline a request to exercise the rights described above, particularly where we are unable to verify your identity or locate your information in our systems. We will only use Personal Information provided in connection with a privacy rights request to review and comply with the request.

How to Appeal to Privacy Rights Decisions. Depending on your state of residency, you may be able to appeal a decision we have made in connection with your privacy rights request.  All appeal requests should be submitted via email to [email protected].

Supplemental Notice for California Consumers

Shine the Light.  Under California’s “Shine the Light” law, California residents who provide Personal Information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses.  If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared that information for the immediately prior calendar year (e.g., requests made in 2020 will receive information regarding 2019 sharing activities).

To obtain this information, please send an email message to [email protected] with “Shine the Light Request” on the subject line and in the body of your message.  We will provide the requested information to you at your e-mail address in response.  Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.

California Consumer Privacy Act (“CCPA”).  The CCPA provides certain rights to California residents regarding their Personal Information.  A California resident has the right to request that TurboTenant disclose certain information, including: (1) the categories of Personal Information it has collected about that California resident, (2) the categories of sources from which the Personal Information is collected, (3) the business or commercial purpose for collecting or selling the Personal Information, (4) the categories of third parties with whom TurboTenant shares Personal Information, (5) the specific pieces of Personal Information it has collected about that resident, and (6) the categories of Personal Information that TurboTenant has sold about that resident and the categories of third parties to whom that information was sold.

A California resident has the right to request that TurboTenant delete their Personal Information.  A California resident also has a right to “opt-out” of the sale of that resident’s personal information.  Finally, a California resident has the right not to be discriminated against for exercising their privacy rights under the CCPA.  Provided, however, that the CCPA does not prohibit TurboTenant from offering financial incentives, different prices, rates, levels or qualities of goods or services for the collection of personal information if that price or difference is directly related to the value provided by the consumer’s data.

To submit a request to exercise your rights as a California resident, please submit the details of your request through Do Not Sell My Personal Information link https://www.turbotenant.com/ccpa-consumer-request/ here or at the bottom of this page, or by email to [email protected], with the subject line “CCPA Consumer Request.” You may designate an agent to submit requests on your behalf by emailing [email protected] with the header “Designated Agent – CCPA Consumer Request” and including that person’s contact information.

TurboTenant has collected and/or disclosed for a business purpose within the last 12 months the categories of Personal Information about California consumers indicated below:

Category	Examples	Collected	Disclosed for a Business Purpose
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.	YES	YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.	YES	YES
C. Protected classification characteristics under California or federal law.	Age (40 years or older), physical or mental disability.	YES	YES
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	YES	YES
E. Biometric information.	Physiological, biological, or behavioral characteristics, including an individual’s deoxyribonucleic acid (DNA), that can be used, singly or in combination with each other or with other identifying data, to establish individual identity, including, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.	NO	NO
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	YES	YES
G. Geolocation data.	Physical location or movements.	NO	NO
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	NO	NO
I. Professional or employment-related information.	Current or past job history or performance evaluations.	YES	YES
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	NO	NO
K. Inferences drawn from other personal information.	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	YES	YES

Sales of Information. California’s broad definition of “sale” may include sharing information for certain online advertising or reporting information to landlords, tenants, and credit bureaus when appropriate for TurboTenant’s services. While TurboTenant may share any of the Personal Information it collects for those purposes, it does not otherwise “sell” any consumers’ personal information. 

Sources of Information.  TurboTenant has collected the above categories of California consumers’ Personal Information from the following sources:

1. Directly from you.  For example, from forms you complete or services you use.
2. Indirectly from you.  For example, from observing your actions on our Website.
3. Indirectly from you via public records.  For example, from your credit report when you direct us to access it.
4. From third parties. For example, from landlords or tenants.

Commercial Purpose for Collection.  TurboTenant collects California consumers’ Personal Information for the purposes enumerated in this Privacy Policy, as discussed in detail above, including to communicate with customers concerning our services, screening tenants and processing rental applications, providing the Website and Services, and improving the Website and Services.

Categories of Third Parties We Disclose Information To.  TurboTenant discloses for a business purpose information to the following third parties:

1. Subprocessors, such as cloud hosting websites or payment processors, to facilitate the functioning of the Website.
2. Credit Bureaus, to obtain credit reports or report information when directed to by tenants.
3. Marketing services, to provide relevant advertising to potential and existing customers.

Questions and How To Contact Us

If you have any questions or concerns regarding our Privacy Policy or practices, or otherwise need to contact us regarding these matters, please contact us by emailing [email protected] or contacting us by mail at the following address:

TurboTenant, Inc.
Attn: Legal Department
320 E Vine Drive, Suite 307
Fort Collins, CO 80524

Last Updated: December 28, 2023